Commercial Operations Manager

Sol-ti strives as a team to promote a passion for healthy living and sustainability. We are committed to helping our partners and customers through our liquids of vitality – preserving our planet with the use of premium and consumer preferred, glass packaging. Our innovative glass packaging is not only for purity and taste but aligns with our company-wide mission.

Sol-ti, meaning “of the sun”, encourages our partners worldwide to let their inner light shine bright. Sol-ti is employee owned, growing rapidly, and expanding through promotions from within as quickly as our talent pool allows, but we need experienced new partners.

Sol-ti is currently the Highest Velocity Refrigerated Beverage Company in the United States. We sell more product per store per week on average in all stores that Sol-ti sells in.

About the Role

We are seeking a Commercial Operations Manager to lead customer order execution, commercial operations, forecasting support, and reporting for our organization. This role is responsible for ensuring customers are set up correctly, orders are processed accurately and on time, and sales teams have reliable data to support decision-making.

The Commercial Operations Manager will manage the team responsible for processing customer orders, serve as an escalation point for customer logistics and fulfillment issues, and partner closely with Sales, Customer Service, Supply Chain, and Finance to ensure smooth commercial execution.

Commercial Operations, Order Execution & Team Leadership

• Manage and support the team responsible for processing customer orders, ensuring timely and accurate order entry and fulfillment
• Act as an escalation point for customer logistics, fulfillment, and order-related issues
• Ensure proactive communication to Sales and customers when service issues arise
• Partner with Sales and Operations to ensure smooth execution of new customer and item launches
• Identify recurring execution issues and drive process improvements

Key Account Warehouse Management

• Own day-to-day management of Walmart and Dot Foods consignment warehouse operations
• Update and monitor ending inventory balances using inventory reports
• Create and maintain Transfer Orders to support demand and prevent stockouts

Forecasting & Demand Support

• Oversee customer-level forecasting processes, including:
• Reviewing weekly forecasts in customer portals (e.g., Publix)
• Ensuring promotions are properly planned and reflected
• Flagging forecasts that appear overstated or understated
• Partner cross-functionally to identify and resolve forecast variances

S&OP & Inventory Execution Support

• Support the S&OP process by providing demand visibility and execution feedback
• Coordinate customer communications related to supply changes in partnership with Sales
• Partner with Sales, Operations, and warehouse teams to help move distressed or aged inventory
• Flag operational risks related to shortages, aged inventory, or misaligned demand
• Own recurring updates for sales dashboards and reports (daily, weekly, monthly)
• Build ad-hoc analyses to support Sales leadership and decision-making
• Fulfill data requests (e.g., KeHE inventory pulls, Dot Foods portal data)
• Ensure data accuracy and consistency across systems and reporting tools

Career Requirements/What we ask of you:

• 4–7 years of experience in Commercial Operations, Sales Operations, Customer Operations, or a related role with a Consumer Packaged Goods organization
• Experience leading operational teams, preferably in order processing or customer operations
• Strong analytical skills with advanced Excel and reporting experience
• Experience working with ERP systems (Net Suite preferred)
• Comfortable navigating customer portals, distributor systems, and internal tools
• Strong attention to detail with the ability to manage recurring operational processes
• Excellent written and verbal communication skills.

Schedule:

• Base work schedule is Monday through Friday at our San Diego Headquarters

What we offer you:

• Base Salary: $90,000–$100,000 (commensurate with experience).
• Employee Equity Plan with 4-year vesting.
• Performance-Based Bonus Program.
• Growth Opportunity:
  Join a fast-growing brand delivering approximately 150% year-over-year growth…