Client Success Manager II - Mid-Market

** Why Lytx:
**** You’ll Get To:
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* What You’ll Need:

** Benefits:
* Medical, dental and vision insurance
* Health Savings Account
* Flexible Spending Accounts
* Telehealth* 401(k) and 401(k) match
* Life and AD&D insurance
* Short-Term and Long-Term Disability
* FTO or PTO
* Employee Well-Being program
* 11 paid holidays plus 1 inclusive holiday per year
* Volunteer Time Off
* Employee Referral program
* Education Reimbursement Program
* Employee Recognition and Appreciation program
* Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for an incentive compensation plan.  The expected hiring salary for this position is:$69,500.00 - $88,500.00
** Innovation Lives Here
**** You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
**** Together, we help save lives on our roadways!
**** Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email** ******. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.
** At Lytx, we are passionate about our work and inspired to help make our roadways safer. Serving as the main point of contact for Lytx clients, the Client Success Manager (CSM) serves as the primary strategic partner for Lytx clients, guiding them from deployment through renewal to ensure long‑term adoption, value realization, and program success. By deeply understanding each client’s operational and safety objectives, the CSM designs and delivers tailored solutions that drive measurable outcomes, foster strong change‑management practices, and accelerate user adoption.

Operating in a fast‑paced, collaborative environment, the CSM builds trusted relationships, solves complex challenges, and works cross‑functionally to support seamless execution. This role is essential in cultivating satisfied, engaged customers who achieve meaningful results and expand their commitment to Lytx across their fleet.
* Own a defined portfolio of Lytx clients with accountability for Net Revenue Retention (NRR), renewal compliance, product adoption, and long‑term customer satisfaction.
* Drive strategic alignment with each client’s business objectives (Vital Few Objectives), ensuring the Lytx platform is fully leveraged across current and evolving use cases to maximize client value realization and return on investment.
* Develop, maintain, and execute strategic quarterly and annual Account Success Plans, incorporating measurable goals (SMART), adoption strategies, and risk mitigation aligned to client and Lytx business outcomes.
* Lead new client onboarding and change management that accelerate client time‑to‑value and promote best practices for operating an effective safety and risk management program through the Lytx platform.
* Act as a trusted advisor and strategic business consultant, providing insights grounded in technical expertise, industry trends, and Lytx product capabilities to drive measurable and meaningful results for the client.
* Design and…