Group Manager– Expert Full Service Growth Strategy

Overview

Role Overview:
We are hiring a Group Manager (M3) to lead Growth Strategy for the Turbo Tax Expert Full Service team. Reporting to the Director of Assisted Growth Strategy, this leader will be accountable for determining initiatives and securing prioritization that will achieve Commercialization growth targets for Assisted Tax. The role will drive New Growth Opportunity Identification, Prioritization & Commercialization;
Business Model and Monetization, Retention, Pricing Strategy, and Customer Journey Optimization. The role will serve as a core member of the Expert Full Service leadership team.

This is a highly influential and collaborative role, requiring strong coordination with numerous cross‑functional partners. The Group Manager (M3) will collaborate closely with Strategy teams focused on new Turbo Tax local stores and experiences, as well as Expert Assist (DIWM) products. Critical partners include Product Marketing, Product Management, Customer Success, Research, Data Science, and Finance, all working toward shared units and revenue growth goals.

The ideal candidate will possess a blend of strategic vision, financial and analytical acumen, strong communication skills, and a collaborative mindset. Prior team management experience in a highly cross‑functional, dynamic environment is also essential.

• Team Leadership:
  Lead and mentor a team of 3 direct reports responsible for driving acquisition, retention, and pricing strategy.
• Strategic Growth:
  Leverage customer insights, competitive understanding, and analytics data to identify, define and unlock new growth opportunities, determine product market fit and influence marketing channel strategy and product roadmaps, ensuring the right level of strategic rigor is applied to prioritization and decision‑making.
• Customer Insights:
  Own the customer problem and collaborate with Research to develop a robust learning plan to build deeper insights on the Full Service customer.
• Acquisition & Conversion:
  Partner closely with Product & Customer Success to identify and help bring to life product features or expert‑led experiences that increase acquisition and conversion.
• Full Service Lifecycle:
  Partner with Product and Product Marketing to optimize customer journeys for top entry points, including returning user strategies and in‑product upgrade paths.
• Pricing & Monetization:
  Provide strategic guidance and oversight on end‑to‑end pricing strategy, including baseline pricing, new pricing models, and transparency, to optimize business model performance and deliver against revenue and ARPC targets.
• In‑Season Performance:
  Collaborate with Data Science to monitor business performance reporting and make recommendations on in‑season pivots needed to reach short and long‑term growth targets.
• Strategic Planning:
  Serve as a core strategic partner to Product Management and active participant in the 3/1 year planning process to ensure strategic initiatives address biggest customer needs and business priorities.
• Cross‑Functional
  
  Collaboration:
  
  Manage strategic projects, resolve complex issues and remove barriers to the team’s success by collaborating across PMM, Research, Data Science, Finance, Product, and Customer Success teams.

• 10+ years professional experience in growth/marketing strategy or product management.
• 2+ years of experience leading and mentoring a team of direct reports.
• Strategic Problem Solver:
  Forward thinking leader with the ability to prioritize and problem solve through ambiguity. Strategic mindset with the ability to integrate a thorough understanding of business priorities into short & long‑term strategic plans.
• Business Ownership:
  Demonstrated track record of proactively taking on leadership roles, making principled, data‑based business decisions and delivering growth.
• Influential:
  Proven experience influencing cross‑functional teams to secure prioritization and cross‑functional resources.
• Analytical:
  Experience with both qualitative and quantitative customer research. Ability to quickly analyze and synthesize data from a variety of sources and distill into clear, concise recommendations for an executive audience. Proven…