California Operations Manager - San Diego

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary The California Operations Manager (COM) supports sales operations by performing authorized administrative and transactional functions under the guidance and supervision of a licensed real estate broker. This role focuses on operational coordination, document workflow, scheduling, and compliance support. While unlicensed, COMs are strictly prohibited from engaging in any activity that requires a real estate license, including negotiation, solicitation, or discussions about pricing or financing.

Essential

Job Responsibilities Administrative & Operations Support Manage and approve associate timekeeping; assist with associate scheduling

Meetings & Motivation:

Conduct motivational meetings and support daily/recurring meeting logistics (agendas, attendance, materials)
Goal Support:

Provide administrative support for associate goal-setting activities (tracking inputs, updating dashboards, distributing materials)
General Administration:

Perform additional approved administrative duties as assigned by a licensed leader; maintain professionalism and adherence to company policies and guidelines at all times

Collaboration:

Partner with site leadership and training teams to coordinate logistics for initial and ongoing training (scheduling, materials, room setup), without delivering sales content

Compliance & Recordkeeping Follow all directives of the supervising broker and adhere to company policies and applicable California real estate regulations

Maintain accurate records, file management, and audit-ready documentation for all assigned transactions and administrative processes

Transaction Support (under broker supervision)
Document Preparation:

Prepare and complete transaction-related documents and instruments, ensuring all final materials are reviewed and approved by the supervising broker before delivery to any principal or party

Document Handling & Delivery:

Deliver, mail, pick up, or coordinate delivery of transaction documents and obtain required signatures from principals or service providers

Note:

COMs may not explain, interpret, or discuss the content, meaning, or implications of any document

Trust Funds Processing:

Accept, record, and provide receipts for trust funds received from principals or parties to the transaction in accordance with policy

Status Communication:

Provide factual updates regarding the timing of reports, service completion, and delivery of transaction-related information

Scheduling & Coordination:

Schedule meetings between licensees and principals/parties to the transaction. When delegated by a broker-authorized licensee, arrange for third-party reports and services

Boundaries & Prohibited Activities The COM role does not:

Negotiate or discuss pricing or financing options

Solicit participation in a specific transaction or product

Narrow a tour’s decision-making toward pricing or ownership levels

Explain, interpret, or advise on the content or significance of any document

Conduct group sales presentations

Issue sales compliance related corrective actions or conduct performance evaluations for licensed sales associates

Travel Requirements Travel not anticipated beyond home site

Minimum Requirements and Qualifications

Education:

High School Diploma or equivalent required

Experience:

Prior…