Print & Direct Mail Account Manager​/Production Specialist

Print & Direct Mail Account Manager / Production Specialist Position Summary

We are seekingan experienced
Account Manager
for a commercial printing and direct mail company. This position is responsible for managing client relationships and projects from initial order through production, mailing, and delivery.

The ideal candidate combines strong customer-service and project-management skills withhands-on knowledge of
variable data printing(VDP), digital printing, and direct mail production
.

Experience with
Fusion Pro
is highly desirable, along with familiarity with
Printer's Plan
and digital production equipment.

This is ahands-on position for someone who understands that successful print and mail projects require both excellent client communication and strong production knowledge.

• Serve as the primary point ofcontact for assigned clients.
• Develop strong, professional relationships with customer sand understand their business and mailing needs.
• Receive, review, andquote print anddirect mail projects.
• Coordinate projects from estimate and order entry through proofing, production, finishing,mailing, and completion.
• Review customer artwork andfiles for printand mailing requirements.
• Coordinate variable data printing projects, including data files, personalization, versioning, barcodes,and mailing requirements.
• Work with clientsto obtain andverify mailing listsand data.
• Create, modify, proof, and troubleshoot VDP jobsusing
  Fusion Pro
  .
• Communicate effectively with prepress, production, digital printing, bindery, and mailing departments.
• Review proofs andobtaincustomer approval before production.
• Monitor job schedules and communicate status, changes, and potential problems to customers.
• Identify production issues before they become costly mistakes.
• Assist with troubleshooting print, data, and mailing problems.
• Maintain accurate job information, pricing, specifications, and customer communications.
• Use
  Printer's Plan
  for estimating, jobentry, scheduling, invoicing, or other production-management functions as required.
• Operate and/orassist with operation of digital printing equipment when needed.
• Understand basic color, paper, finishing, addressing, and mailing requirements.
• Work with vendors and outside service providers when necessary.
• Help identify opportunities for additional service sand business with existing customers.

• 3+ years of experience in
  commercial printing, digital printing, direct mail, or a related production environment
  .
• Strong customer-service and communication skills.
• Excellent organizational and project-management abilities.
• Ability to manage multiple jobs and deadlines simultaneously.
• Strong attention to detail.
• Ability to readand understand print specifications and production requirements.
• Experience working with variable data and personalized print.
• Working knowledge ofFusion Pro or comparable VDP software.
• Comfortable working with Excel/CSV files, mailing lists, andbasic data concepts.
• Ability to troubleshoot problems and communicate solutions clearly toboth customer sand production personnel.
• Ability to work independently while coordinating closely with aproduction team.

• Experience with
  Printer's Plan
  .
• Experience operating
  digital production printing equipment
  .
• Experience with direct mail production andUSPS mailing requirements.
• Knowledge of mailing software, postal presorting, NCOA/Move Update, CASS, barcoding, and addressing.
• Experience with finishing equipment such ascutters, folders, booklet makers, orinserters.
• Knowledge of Adobe Acrobat, InDesign, Illustrator, or Photoshop.
• Experience estimating printand direct mail projects.
• Experience working with customer databases, spreadsheets, and data files.
• Familiarity with inkjet, toner, or high-speed digital production environments.

The ideal candidate will have some combination of the following:

• Fusion Pro
• Variable Data Printing
• Personalized URLs and marketing campaigns
• Data merging
• Excel/CSV
• Mailing lists
• Barcodes and postalbarcodes
• Data validation and troubleshooting

• Digital production presses
• Digital finishing equipment
• Prepress and PDF workflows
• Paper and substrate selection
• Color and proofing
• Bindery/finishing
• Direct mail production

• Printer's Plan
• Estimating and job costing
• Scheduling
• Work orders
• Customer approvals
• Production tracking
• Invoicing

The right personis
not just anaccount manager whotakes orders
. We are looking for someone who understands how ajob actually gets produced.

You should be comfortable talking witha customer about their campaign inthe…