Relationship & Operations Specialist

Relationship & Operations Specialist

Department: Mission Edge - Fiscal Sponsorship

Employment Type: Full Time

Location: San Diego, CA

Compensation: $26.00 - $29.00 / hour

Are you ready to join an amazing team that truly makes an impact in our community? Are you looking for more from your job than just a paycheck? If you answered yes to both, please keep reading!

Mission Edge is seeking a Relationship & Operations Specialist to support the Fiscal Sponsorship department in providing high touch support to our fiscally sponsored clients which operate projects under Mission Edge’s 501c3 umbrella. This person will play a crucial role in deepening client relationships, answering questions, optimizing systems and processes, and helping create scalable support to nonprofit projects nationwide. You will be one of the first people our clients turn to, and the person they trust to follow through.

You will support our 70+ fiscally sponsored projects, ensure smooth office operations, and help our practice scale. You will work side by side with our Accounting, HR, and Fiscal Sponsorship teams to get clients clear answers quickly.

Mission Edge operates on a hybrid model out of our Liberty Station, Point Loma office, a historic waterfront neighborhood packed with restaurants, coffee shops, art galleries, and more — the kind of place where you’ll actually want to come into the office.

• Enjoy the Journey:
  We know lasting social change doesn’t happen overnight, so we value the journey as much as the destination.
• Be Transparent:
  Honesty and openness are fundamental — we share information and feedback early and often.
• Never Settle:
  We constantly reimagine what’s possible, always looking for better ways to serve our community.
• Leverage Our Circle:
  We’re humble and know we’re not experts at everything, so we foster and lean on strong networks.
• Teach by Doing:
  Actions speak louder than words — we model what we expect from our clients and ourselves.

• Triage, respond, assign, follow up on and support requests from fiscally sponsored projects for HR, Accounting, and operational needs.
• Support full cycle client relationship management (inquiry, application, onboarding, service fulfillment & check-ins, offboarding), building trust and rapport at every stage.
• Own the drafting, execution, and tracking process for master service agreements for fiscally sponsored organizations and internal Mission Edge contracts, preparing agreements from approved templates and flagging non-standard requests for review.
• Spearhead client onboarding and lead systems trainings and new client orientation, setting a welcoming and confident tone from day one.
• Leverage AI tools, automation platforms, and emerging technology to identify inefficiencies and design intelligent systems that take repetitive tasks off the team’s plate. Document what you build in dashboards, knowledge bases, and SOPs, iterating on what works.
• Ensure proper donor and full cycle grants management.
• Track, balance, prioritize and fulfill multiple requests and tasks at a time, using judgment about what is urgent, what can wait, and when to elevate.
• Manage office and equipment inventories, order new supplies as needed.
• Send bi-weekly payroll deadline reminders, working closely with the payroll processing team to ensure all timesheets are submitted by the deadline, and working with leadership to address any projects or individuals who miss the deadline on more than one occasion or cause off-cycle payrolls as a result of missed deadlines.
• Other projects and duties, as necessary.

• Clients consistently share that they receive exceptional service, with their questions answered promptly and clearly, and…