Monetization Strategy Manager

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Now’s monetization function is built on a simple conviction: pricing done wellisn’ta back-officefunction—it’sa strategic lever that shapes how customers experience value and how the business grows.

Ourwork impacts

Service

Now’scomplete portfolio and complete commercial motion. As our portfolio evolves and new innovations come to market, the need for sharp, structured thinking on how we bring them to markethas never been greater.

We’relooking for someone who brings more than pricingor dealmechanics. We want a strategist who can sit alongside

Field and cross-functional leaders, challenge assumptions, synthesize market signals, and translate complexity into clear recommendations that hold up in a Pricing Committee room.

This is not an operational or analytics seat.

It’san opportunity toinform thecommercialstrategy at one of the fastest-growing enterprise software companies in the world—and to have your fingerprints on how we continue thatgrowth.

What you get to do in this role:

• Drive transformational change in how Service Now monetizes its business bysupportingC-Suite sponsored initiatives to deliver meaningful top line growth to the company

• Serve as the bridge between the Product Pricing Team and the Deal Desk Team in defining our commercial principles and guardrails

• Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap

• Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership

To be successful in this role you have:

• Effective influencing and communication skills and highly effective in securing cross-functional buy-in from senior executives and leaders across the business
• Exceptional analytical skills to structure problems,take ahypothesisdriven approach to solve, complete sound analysis, and contextualize and communicate findings to affect change
• Experience inleveragingorcriticallythinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 5+ years of experience in enterprise technology industry across pricing, consulting, businessoperationsand/or product strategy
• 2+years of strategy consulting, investment banking, or similarprofessional services experience preferred

For positions in this location, we offer a base pay of $114,200 - $199,900
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a…