Project Manager, Operations Management, Change Management

Job Summary:

The CDW Project Manager is a trusted consultant, providing project management expertise across multiple technology stacks and services. Projects are typically of low to medium complexity and incorporate mainstream, legacy and emerging technologies. The Project Manager may independently manage projects, or work within a large program under the guidance of Program Managers. The successful candidate balances scope, schedules, budget and understands how to leverage PMO tools and templates to drive successful business outcomes for the customer.

This position works with mixed teams consisting of CDW engineers, CDW sales, other members of CDW cross functional business areas, customer staff, and third-party consultants. The CDW Project Manager is a project advocate and relationship builder. They drive successful engagements through negotiation, concise communication, crucial conversations, and leadership abilities.

Use experience, skillset, and methodologies to understand the client’s end goals and provide a consultative approach to ensure that the solution provided is appropriate for the client’s desired overall outcome and strategy. Be a trusted consultant to your project team in all matters related to project delivery, CDW processes, and project management with best practices and delivery. Build relationships with all project stakeholders.

Creates and maintains presence with all project stakeholders, acting as a CDW steward for quality. Dedicated to meeting or exceeding stakeholder expectations. Identifies success criteria and ensures that it is met by involving the stakeholders in key decisions and linking project outcomes to strategic business initiatives. Recognizes the need for negotiations, gathers relevant information, and seeks advice from sales and management when needed.

Negotiates changes (cost, scope, effort, schedule of solution, resource commitment, etc.) to agreeable results. Effective negotiation of changes that achieve stakeholder satisfaction and drive positive project results. Works with team members to gather information and determine impacts to the project, document mitigation steps taken in troubleshooting, and communicate these to the team and client. Independently manages medium to large sized projects requiring complex cross functional collaboration and management, adhering to CDW’s project management processes and methodologies.

Accountable for project profitability. Track project budgets and resources and manage actuals vs. planned hours against the resource allocation and budget. Timely reporting of project financials and budgets to stakeholders. Ties project outcomes to clients’ business strategies, helping to generate new business. Ensures that time, expenses, and invoices are accurately tracked and approved against the project in a timely manner.

Validates initial project scope and estimates. Determine the need for a new Statement of Work versus a Change Order. Makes sellers aware of new opportunities for additional services opportunities uncovered during project delivery. Ensures all items defined in CDW Statement of Work are delivered and perform quality assurance throughout the lifecycle of the project. Establishes, monitors, adjusts and communicates tasks and associated schedules to the project team and modifies when necessary.

Build project schedules in conjunction with our engineering teams and partner resources. Aids in identifying proper resources and optimizing billable schedules, monitors and adjusts assignments as necessary to drive client satisfaction and project profitability. Identify, documents, tracks, and communicate project risks and issues. Strategizes potential resolution and drives desired course of action to bring issues to timely resolution. Manages equipment, software, licensing and outside services procurement and delivery schedules.

Documents, outcomes, lessons learned and shared appropriately with colleagues. Leverage expertise to help drive business process improvements within the CDW Services PMO. Take accountability for project results and hold all project team members accountable for their scope of work and schedule commitments. Is fiscally responsible to the client, the project and to CDW. Instills trust with our clients by building strong relationships with stakeholders.

Uses political savviness, business acumen, and relevant personnel along with CDW experience to establish credibility. Demonstrates the ability to diffuse…