Talent & Community Manager

As part of our interview process and our commitment to building high-performing teams, we’ve partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers.

We appreciate your participation and look forward to learning more about how you might fit within our team!

Collectivus Holdings guides many of the most prestigious brands in the Collecting, Trading Card Game, and Hobby industries. With a century's worth of collective experience in driving product and service innovation, high-end quality standards, and elevated customer experience, Collectivus brands are among the most recognized and loved throughout the world by the communities they serve.

Aarhus – Dallas – Delhi – Lisbon – Nashville – Worldwide

Talent and Community Manager

North America or EU Remote

Build and sustain a vibrant, engaged global community of tabletop gaming and TCG enthusiasts who choose, complete, and remain connected to Merchant Guild's educational programs.

The ideal person for this role sits at the intersection of tabletop enthusiast and passionate community builder — someone whose energy and enthusiasm naturally draw others in.

• Manage and moderate Merchant Guild's student community channels, including Discord and forums.
• Establish community guidelines, tone, and norms that keep spaces welcoming, active, and on-brand.
• Run day-to-day community operations: discussions, announcements, Q&A, and conflict de-escalation.
• Monitor community health and step in early on issues that could affect engagement or retention.

• Own public-facing recruitment efforts, including social and community posting, to attract prospective students.
• Lead outreach to tabletop and TCG communities, groups, and partners to build a pipeline of prospective students.
• Develop and test recruitment campaigns and messaging in partnership with Marketing.
• Track recruitment funnel performance and adjust outreach based on what's converting.

• Design and run online community activities, events, and programming that keep students engaged.
• Track engagement metrics (participation, activity, drop-off) and act on trends that signal disengagement.
• Build touchpoints and rituals that increase completion and long-term community involvement.

• Collect student feedback through surveys, community listening, and direct conversation.
• Synthesize feedback into clear themes and pain points and route it to the educational design team and other stakeholders.
• Close the loop with the community on feedback received and changes made.
• Receive questions submitted through the Learning Management System and coordinate answers with appropriate stakeholders for timely answers.

• Recruit, onboard, and manage the Subject Matter Experts who support their communities as a distinct community function.
• Identify and engage community influencers for work on special projects.
• Coordinate Subject Matter Expert participation in community activities, Q&A, and events.
• Maintain strong relationships with Subject Matter Experts and ensure they're supported and recognized.

• Growth in quantity of active, engaged community members
• Strong student recruitment pipeline and conversion
• High student retention, driven by community engagement
• Consistent, actionable feedback loops between students and program teams
• A reliable, well-supported network of Subject Matter Experts
• Healthy,…