Sales Effectiveness Analyst

POSITION SUMMARY

The Sales Effectiveness Analyst is responsible for analyzing and improving the overall usage of systems and tools designed to enable the Sales organization to achieve revenue and customer satisfaction targets. The incumbent works closely with corporate, field sales, and other cross-functional stakeholders to help organize and report on change activities that drive innovation, consistency, and efficient sales operations.

• Creates dashboards, analyzes sales data & pipeline reports, and customer relationship management support.
• Supports innovation, process adoption, compliance, and continuous improvement in sales processes, tools, and technology that promote efficient sales operations and drive growth.
• Reviews, organizes and creates insights and business requirements that drive strategic and tactical business decisions.
• Partners with cross-functional teams to assist with developments and enhancements to ensure products meet the needs of the business and the end users.
• Review customer relationship management system and other applicable programs to identify sales and customer trend information to support ongoing execution of sales engagement.
• Provides sales reports and proactive analysis such as pipeline management, stack ranking, forecasts, and activity analysis as assigned by Sales Effectiveness Leadership.
• Support socializing overall program/project delivery goals, emphasizing deliverables, time frames, and current initiative performance.
• Communicate timely and concisely on project status to stakeholders.
• Participate in the development of training materials and user testing.
• Supports delivery, launch, and execution strategies, monitoring results and making suggestions for iterative improvement.
• Participates in working sessions with various program/project team members to help drive results.
• Participates in routine meetings with leaders from applicable sales verticals and/or IT.
• Partners with internal department leaders to elicit requirements for customer relationship management system reporting bugs and enhancements and maintains responsibility for bug/enhancement documentation and prioritization for monthly Sales/IT releases.
• Serves as an important technical link between the complex structure of Salesforce and other customer relationship management systems and the employees who must use it every day.
• Provide support and troubleshooting for customer relationship management system and other applicable programs.
• Performs other job-related duties as assigned or apparent.

• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries.
• Ability to work within a team environment and handle multiple assignments simultaneously.
• Strong presentation, time management/organization, written and verbal communication skills.
• Excellent analytical capabilities as well as strong sales & industry acumen.
• Working knowledge of the sales process and experience with customer relationship management software.

• Experience in customer relationship management Administration and Sales Reporting.
• Salesforce or Project Management Certification.
• Experience developing business requirements to support customization of customer relationship management systems to enhance and improve operational process workflows.
• Experience utilizing Traditional and Agile Project Management methodologies.

• Minimum of 2 years of work experience with business systems, sales, or support roles.
• Proficient in customer relationship management, Microsoft Excel, Word, and PowerPoint, along with proficiency in other applications such as Sharepoint, Power BI, D365, EQAI, AESOP, and others.

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits:

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore,…