Sr. Manager - Global Service Portfolio, MMS Dispensing

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Job Description

About the role:

The Sr. Manager
- Global Service Portfolio, MMS Dispensing is responsible for defining, managing, and optimizing the portfolio of services supporting the BD MMS Dispensing capital equipment platform and its global installed base. This role develops aftermarket service strategies and service offerings that maximize customer value, platform performance, equipment uptime, and business growth across the lifecycle of the installed systems. Working closely with service operations, product management, sales, marketing, finance, and regional teams, the role drives the development, commercialization, and ongoing performance of service offerings including service contracts, digital services, professional services, training, and other recurring service solutions.

Success in this role requires experience supporting service businesses associated with medical devices, capital equipment, diagnostic instruments, automated healthcare technologies, or other installed-base platforms, with the ability to translate customer needs and installed base insights into scalable service offerings.

Key Responsibilities:

• Define and lead the service portfolio strategy for an assigned BD platform, aligned with platform priorities, customer needs, installed base opportunities, and business growth goals.

• Own the lifecycle of service offerings, including concept development, business case creation, launch, sustainment, optimization, and retirement.

• Identify unmet customer needs and growth opportunities across the installed base of MMS Dispensing systems and translate them into differentiated aftermarket service offerings, service programs, maintenance solutions, digital capabilities, and lifecycle services.

• Partner with service operations, platform product management, commercial teams, finance, and regional stakeholders to develop and execute service portfolio roadmaps.

• Develop business cases and commercialization plans for new and enhanced service offerings, including value proposition, pricing, attach strategy, and revenue potential.

• Analyze service portfolio performance using metrics such as service revenue, margin, attach rate, renewal, utilization, and customer adoption to guide decisions and improvements.

• Evaluate market trends, competitive aftermarket service models, equipment lifecycle management practices, customer workflows, and installed-base support requirements to identify opportunities for portfolio differentiation.

• Support the creation of scalable global service offerings while partnering with regions to adapt for local market needs where appropriate.

• Partner with regional commercial, marketing, and service teams to enable effective positioning, commercialization, and adoption of the service portfolio within local markets, providing value propositions, messaging, sales enablement tools, training, and launch support to drive growth and customer value.

• Lead cross-functional governance for service portfolio decisions, ensuring alignment on priorities, trade-offs, and roadmap investments.

• Communicate service portfolio strategy, performance, risks, and recommendations to senior leadership and key stakeholders.

About you:

To be successful in this role, you should have strong experience developing and managing service offerings, ideally within the Med…