Business Process Analyst – Delivery Enablement & Adoption

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the Play Station brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.

Our role at SIE is to create and nurture the experiences under the Play Station brand, a name synonymous with entertainment excellence and creativity.

Portfolio & Program Management Office | Delivery Enablement & Adoption

San Diego, CA

We are seeking a Staff Business Process Analyst to help transform how work is executed across Product, Business & Technology.

This role tackles complex, cross‑functional operational problems by identifying root causes, simplifying processes, and designing scalable ways of working. You will lead transformation from discovery and process design through implementation, adoption, and measurement
, using automation, AI, workflow technologies, and existing platforms where they create meaningful value.

The ideal candidate is a systems thinker who can turn ambiguity into practical solutions, influence across organizations, and improve how work gets done at scale.

• Analyze complex business processes to identify root causes, friction, unnecessary work, and opportunities for improvement.
• Design future‑state processes and operating models that simplify work, clarify accountability, and scale across teams.
• Translate business needs into clear requirements, workflows, decision points, and implementation plans.
• Establish repeatable standards and mechanisms that sustain improvements over time.

• Identify opportunities to reduce manual work through workflow automation, system integration, and AI‑enabled solutions.
• Evaluate solutions across people, process, data, governance, and technology rather than defaulting to new tools.
• Improve how existing delivery and workflow platforms are used, integrated, and standardized.
• Apply emerging Generative and Agentic AI capabilities to practical business and operational problems.

• Partner with teams and leaders to implement new processes and ways of working, influencing through partnership rather than authority.
• Establish meaningful success measures and demonstrate improvements in areas such as efficiency, quality, cycle time, visibility, and stakeholder experience.
• Use data and feedback to continuously improve and scale successful solutions across the organization.

• 10+ years of experience in business process analysis, business transformation, operational excellence, program management, management consulting, or related disciplines.
• Demonstrated experience leading complex, cross‑functional process transformation from discovery through implementation and adoption
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• Strong expertise in process analysis, root‑cause analysis, requirements discovery, future‑state design, and continuous improvement.
• Systems thinking with the ability to connect people, process, data, governance, and technology
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• Experience using workflow automation and technology to simplify operations and improve business outcomes.
• Ability to establish measurable outcomes and demonstrate the value of process improvements.
• Exceptional facilitation, communication, and influencing skills, including experience working with senior leaders.

• Experience with process improvement approaches…