Senior Product Manager, Order Management Systems

Who are we looking for:

We're hiring a Product Manager to lead our Order Management Systems platform, with a focus on ensuring orders flow accurately and reliably from capture through financial settlement, while powering the internal tools and event streams that the rest of the business depends on. As a Product Manager for our Order Management Systems team you will sit at the intersection of:

• Order lifecycle and transactional flows (capture, fulfillment status, completion)
• Financial systems and ERP integration (Net Suite settlement and accounting)
• Internal operations tooling for ops teammates running the order book day to day
• Event-driven orchestration that informs downstream teams of completed transactions and orders

You will drive the order-to-settlement layer as a product line and set the strategy for order checkout and settlement that adjacent squads rely on to execute against. This role directly impacts revenue recognition accuracy, operational throughput, and organizational confidence in our data across the platform.

This role sits at the core of building a reliable transactional backbone by ensuring the platform has the most accurate, most timely, and most trustworthy order and financial data flowing through the business
. Your team will help build the customer-facing experiences and the internal management layers on top, but your role extends to encompass the integrity, completeness, and timeliness of the underlying order management and settlement layer that ultimately determines whether revenue is recognized correctly, ops can scale without proportional headcount, and other product teams can trust the events they consume. You will drive how orders are captured, aggregated into Net Suite for settlement and accounting, orchestrated across internal ops tools, and broadcast as events to downstream consumers, powering everything from financial close to ops productivity to cross-team workflow automation.

By improving reliability, reducing reconciliation gaps, and providing dependable event streams, you enable faster, more accurate decision-making across the organization, creating a foundation the entire business is built on.

• Own the OMS platform end to end the financial aggregation layer feeding Net Suite settlement and accounting, the internal order management tools used by ops teammates, and the event producers that notify downstream teams of completed transactions and orders.
• Lead as the connective tissue between Engineering, Finance, Internal Operations, and the downstream product teams that consume order and transaction events.
• Partner with engineering and Finance to define settlement, reconciliation, and revenue recognition flows that are accurate, auditable, and aligned to financial close timing requirements.
• Partner with engineering to define event schemas, delivery guarantees, and integration contracts that upstream and downstream teams can depend on
• Define and own platform SLAs order throughput, event delivery latency, settlement accuracy, and reconciliation completeness and hold the team accountable to them as if internal customers were paying customers.
• Employ a hypothesis-driven approach to internal ops tooling investments, converting ambiguity and assumptions into a clear framework for validation via structured rollouts, ops user feedback, and operational metrics.
• Ensure data quality and reliability across the transactional layer, including idempotency, reconciliation, event replay, and recovery from upstream or downstream failure.
• Translate complex transactional flows spanning order capture, settlement, and event distribution into actionable insights that drive product prioritization and unblock internal customers.
• Improve operational throughput and reduce manual work for ops teammates by identifying high-leverage workflow improvements in the OMS surface and prioritizing them against platform and integration investments.
• Guide product strategy by evaluating and clearly communicating critical trade-offs between system complexity, time-to-market, and operational or financial risk (e.g., strict consistency vs. throughput, generic event contracts vs. consumer-specific ones)
• Set own and defend the 6-12 month roadmap across Order Management, ERP/Settlement integration, and Event Orchestration.
• Act as the domain authority for order-to-settlement across teams, making architecture and sequencing calls that set precedent for OMS and the squads that consume its events.
• Articulate and advocate for platform…