Vendor relationship manager for global payroll

Oyster builds a global employment platform that enables companies to hire, pay, and support talent anywhere. Its platform provides global employment, multi-country payroll, and HR compliance services.

Act as the subject matter expert and primary operational and commercial owner for strategic multi-country payroll partners worldwide Maintain operational expertise in end-to-end payroll delivery workflows, cut-off calendars, variance analysis, Gross-to-Net (GTN) calculations, statutory filings, and failure modes across key markets Partner with Pay & Payroll operations teams to monitor partner SLA compliance, data payload delivery, and payroll cut-off adherence Evaluate vendor capacity, operational readiness, and processing controls ahead of peak payroll cycles and expansion into new markets Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans Hold partners accountable for payroll accuracy, timeliness, statutory compliance, compliance tracking, responsiveness, controls, and customer outcomes Manage the vendor relationship lifecycle, from partner selection and onboarding through transition, consolidation, or exit decisions Evaluate partner capabilities, market coverage, operational maturity, security and compliance posture, and scalability Build expertise in multi-country payroll delivery, regulatory dependencies, and contractual trade-offs Establish baselines and monitor vendor performance through KPIs, SLAs, scorecards, and remediation plans Lead recurring executive business reviews and performance discussions with partner leadership teams Translate payroll-partner performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership Monitor operational performance and identify service risks or quality concerns Conduct structured vendor compliance audits, risk assessments, and operational reviews across the partner ecosystem Drive consistent governance standards, regulatory alignment, and operational excellence across vendors Lead regulatory monitoring, risk assessments, and compliance tracking to prevent gaps across payroll and compliance vendor operations and local legal standards in all operating regions Build trusted, long-term relationships with external partner leadership teams Lead or materially shape commercial negotiations, contract renewals, pricing, remedies, and service changes Strengthen strategic partnerships to support business growth and customer outcomes Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication Collaborate with internal and external stakeholders to resolve sensitive operational challenges Support customer and internal stakeholder conversations requiring partner expertise Identify and source new partners to strengthen global coverage and capabilities Identify operational or geographic gaps within the vendor ecosystem Evaluate and onboard new partners to strengthen global coverage Recommend improvements to ecosystem strategy, scalability, and service quality Partner cross-functionally to evolve how external vendors are leveraged and managed Drive initiatives that improve partner consistency, efficiency, and customer experience Advise internal teams on vendor capabilities, strengths, and operational considerations Guide partner selection decisions based on customer needs and business priorities Share insights from vendor trends, escalations, and operational performance data Partner with Go-To-Market teams to support deal strategy and customer solutions Enable scalable and commercially sound global employment solutions Partner with HRBPs, Employee Lifecycle Teams, and…