Lead Concierge; Overnight Shift - Pacific Gate

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, professionalism, and core values of excellence, innovation, and care for people continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices and have nearly 900 dedicated team members who genuinely love what they do and help homeowners thrive.

Lead Concierge (Overnight Shift) at Pacific Gate in San Diego.

Under the direction of the Resident Relations & Concierge Manager, the Lead Concierge is the first point of contact for people entering the lobby or calling the association. The Lead Concierge must always display a professional appearance, speak politely, and clearly answer telephones or address those who approach the Concierge Desk. The Lead Concierge is expected to possess a working knowledge of the Association’s rules, policies, procedures, and amenities to assist residents and their guests.

In addition, they serve as the first point of contact for other Concierge staff, review and update post orders, leave pass‑downs, and work with the Assistant General Manager to solve staff issues and improve service.

$25 per hour

Friday to Tuesday: 10:00 PM – 6:30 AM

• Greeting residents, guests, and other visitors at the Concierge Desk in a welcoming and professional manner.
• Answer telephone calls or address people who enter the lobby or approach the Concierge Desk to politely answer questions, provide information, and assist in accordance with rules, regulations, and policies; receive and respond to resident complaints in accordance with established procedures and policies.
• Monitor activity in the Lobby and, when necessary, coordinate on‑site personnel to address residents’ and guests’ needs; use the Master Phone Directory to contact residents to announce guests and deliveries.
• Maintain the appearance of the Concierge Desk area, Lobby, and main elevators by assuring it is always organized and clean; summon janitorial or maintenance staff when needed; straighten cushions and periodicals as needed; maintain the back office and package room in a neat and orderly manner.

• At least 2 years concierge or front desk experience in a hotel or luxury residential community.
• Polished and professional appearance and demeanor.
• Familiar with the city’s attractions, entertainment, and dining options.
• Proactive in service – not reactive.
• Strong organization and multitasking skills.
• Attentive and capable of building a strong rapport with residents, guests, and team members.
• Team player.
• Events management experience preferred.
• Luxury lifestyle customer service.
• Strong judgment and solutions‑oriented.
• Must be at least 18 years of age and successfully pass a pre‑employment background check and drug screening.
• Must have a high school diploma or GED equivalent.

Action’s goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. For more details:

• Comprehensive benefits package for qualifying employees.
• On‑going hospitality and property management training.
• Opportunities for career growth and advancement.
• Values‑driven company culture that encourages teamwork and excellence.

At Action Property Management, we create an environment where you truly love where you work. We offer competitive pay, ample opportunities for career growth and advancement, and a comprehensive benefits package that includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support. We also provide generous paid time off, including vacation hours, sick time, and company‑observed holidays.

We invest in the infrastructure, technology, training, and tools you need to excel in your role, and our relentless dedication to our values and culture ensures a workplace where you feel heard, supported, and valued.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.