Customer Service Representative - TP

Customer Service Representative (#TP138535)

La Jolla
• 9500 Gilman Drive, San Diego, CA 92093, United States

Filing Deadline:
Wed 2/25/2026

Apply Now

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

Position available through UCSD Temporary Employment Services (TES). Employment through TES is an excellent way to gain valuable UCSD experience and get your foot in the door for career positions. Temporary positions may lead to long term career opportunities. TES employment includes medical coverage, paid vacation & sick time, paid holidays, as well as training and development opportunities!

Duration: Assignment is 6 months but could be extended

Compensation: $24.46-$26.59 per hour depending on experience. Eligible for paid holidays and vacation/sick leave. Full-medical insurance also available.

Work Schedule: We have two openings for this position with two different shifts. (See Shifts Below)
* Training:
The first two weeks of hire, the schedule will be M-F 7:30am-4:00pm for training.

• 1st Opening:
  Friday, Sat, Sun, Mon 2:30pm-1:00am.
• 2nd Opening:
  Friday, Sat, Sun, Mon, Tuesday 8:00am-4:30pm.

Location: On-Site - On campus in La Jolla.

As a member of the Housing, Dining, Hospitality (HDH) Customer Service Center (CSC) team, provide support to HDH customers in the operation, maintenance, custodial and information systems work in departmental buildings, utility systems and custodial functions. Accept, analyze, suggest solutions for, refer, and dispatch trouble calls. Assess urgency, nature, level, and type of problem. Identify and advise customers of unusual problems that may harm the environment, people, or programs, and coordinate appropriate emergency response.

Resolve, coordinate, and follow up on internal/external service requests, delays, and complaints. Using MAXIMO maintenance management software, initiate and track work orders, monitor jobs in progress, and compile reports. In conjunction with supervisor plan new customer service strategies and work processes that promote continuous service improvement. Enter and track work orders and billing information through MAXIMO maintenance management system. Analyze information from requestor to properly create, prioritize and categorize work requests.

As time allows and operational needs require, provide back‑up administrative assistance to other Property Operations, and Planning (POP) Business Office operations to include but not limited to filing, payroll, ordering of supplies, processing of bids and invoices, auditing, and lock and key coordination.

Housing Dining Hospitality (HDH) is a self‑funded, large and complex campus department consisting of 7 divisions, with over 700 career employees, 1000 to 1200 student employees and an annual operating budget greater than $200 million. HDH provides housing for approximately 18,000 undergraduates, grad students, faculty, staff and families in over 400 buildings covering over 8 million sq. ft. HDH is in the midst of implementing an aggressive building plan which added 10,000 new beds in the next 10 years and will almost double our square footage by 2032.

Currently, HDH houses 38% of UCSD’s enrolled students with a goal of housing 65% by 2032. HDH provides maintenance and repair, contract meals/meal plan management, as well as retail food service, conference services and catering services to residents, students, faculty, staff, and campus visitors. Housing/Dining/Hospitality commits to facilitating an equitable, diverse and inclusive environment, fostering a sense of belonging for our students and staff.

• Organizational, writing, and mathematical ability to accurately and efficiently complete general administrative work.
• Ability to uncover the important and relevant information about a problem through effective customer interface, conversation, and questioning and dispatch appropriate work order.
• Ability to build and maintain customer relations through a…