Customer Service Representative - TP

Position Summary

Job Title: Customer Service Representative
Appointment Type: Temporary (100%)
Pay Scale: $25.46 - $26.59 per hour
Pay Level: $53,160 - $75,335 annual (prorated if < 100%)
Work Schedule: Variable, 8 hrs/day (part‑time Friday, Saturday, Sunday, Monday)
Location: La Jolla, UC San Diego Campus
Department: Temporary Employment Services, Housing, Dining & Hospitality (HDH) Customer Service Center (CSC)
Union: CX Contract
Hiring Pay Scale Level: BLANK AST 2
Total Openings: 2
Filing Deadline: Wednesday, February 25, 2026
Job Code: #TP138535

Assignments are 6 months (extendable). Schedule for training:
Monday – Friday, 7:30 am – 4:00 pm (first two weeks). Two shift options:

• 1st Opening – Friday, Saturday, Sunday, Monday: 2:30 pm – 1:00 am
• 2nd Opening – Friday, Saturday, Sunday, Monday, Tuesday: 8:00 am – 4:30 pm

As a member of the HDH Customer Service Center, you will:

• Provide support to HDH customers in operations, maintenance, custodial, and information systems.
• Accept, analyze, and dispatch trouble calls; assess urgency and type of problem.
• Identify and advise customers of unusual problems that may harm the environment or people; coordinate emergency response.
• Resolve, coordinate, and follow up on internal/external service requests, delays, and complaints.
• Use MAXIMO maintenance management software to initiate and track work orders, monitor jobs, and compile reports.
• Co‑plan new customer service strategies and work processes with supervisor to promote continuous improvement.
• Enter and track billing information through MAXIMO and analyze requestor data to properly prioritize work requests.
• Provide backup administrative assistance to Property Operations and Planning Business Office (filing, payroll, ordering, bid/invoice processing, auditing, lock & key coordination).

• Strong organizational, writing, and mathematical skills for efficient administrative work.
• Excellent customer interface skills to uncover relevant information and dispatch appropriate work orders.
• Professional customer relations management.
• Independent analysis, issue identification, and decision‑making within established procedures.
• Sound judgment and rapid response to sensitive and urgent situations.
• Ability to work efficiently in a busy, service‑oriented office with frequent interruptions and fluctuating priorities.
• Excellent interpersonal skills; tact, confidentiality, diplomacy, flexibility, and telephone manner.
• Strong verbal and written communication, including correct English grammar, spelling, punctuation, and usage; ability to compose letters and memoranda in appropriate format.
• Proficiency with standard office equipment (computer, 10‑key, printers, fax, copiers, scanner).
• Data entry and database‑work order management experience; proficiency in Microsoft Access, Excel, Outlook, and Word.

$24.46 – $26.59 per hour (may vary based on experience). Eligible for paid holidays, vacation, sick leave, full‑medical insurance, and other benefits through UC San Diego.

Background check required. Pay Transparency Act:
Annual full pay range $53,160 – $75,335; hourly equivalent $25.46 – $36.08.

All employees must comply with UC San Diego's Policy on Vaccination Programs. Employment is subject to the University of California’s Anti‑Discrimination and Misconduct Disclosure Requirements; final candidates must disclose any relevant misconduct within the past seven years.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. UC San Diego is a smoke and tobacco free environment.