Customer Service Manager

Job in San Diego, San Diego County, California, 92189, USA

Listing for: ABC Imaging

Full Time position
Listed on 2026-02-28

Job specializations:

Customer Service/HelpDesk
Client Relationship Manager, Customer Service Rep

Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

POSITION SUMMARY

Under the general direction of the Shop Manager, incumbent will be responsible for all aspects of the customer service and client relations functions within the regional shop.

ESSENTIAL DUTIES & RESPONSIBILITIES

Oversees customer service department, serves as primary point of contact for all customer service inquiries, sales, and escalations

Monitors jobs in production and communicates with managers regarding special instructions, proofs, and shipping info

Contacts clients with questions regarding specifications and/or questions of job submitted

Tracks production jobs from start to delivery and follows up with clients and/or the Major Account Manager to ensure projects were completed to their satisfaction

Coordinates customer service workforce to maintain contact with clients to drive future business

Provides price quotes for clients on special orders as needed

Other duties as assigned

EDUCATION, EXPERIENCE & SKILLS REQUIRED

High School Diploma or equivalent work experience

3 – 5 years direct customer service or related experience

Superior customer service ability and experience in working with clients both over the phone and in person

Stellar creative problem solving skills

Highly developed organizational ability

Ability to work well in a fast-paced environment and head multiple projects simultaneously without losing focus

Ability to speak knowledgably regarding company capabilities and make recommendations based on client needs

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