Overnight Valet
Listed on 2026-03-01
-
Customer Service/HelpDesk
Customer Service Rep -
Retail
Customer Service Rep
Overview
Ace Parking is committed to our core values of accountability, communication, family, exceptional service, and profitability. We believe that embracing these values creates a positive and thriving work environment while delivering the highest level of service to our guests.
Compensation$19.00 - $20.00 per hour plus tips
About UsOne of the nation’s leading parking management experts, Ace Parking recognizes that people are what make the company successful. This foundation supports our growth and success. With 72+ years in business, we earn “Every Thank You” by treating clients, partners, guests, and team members with respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and know-how to withstand the test of time and to disrupt the market with new technologies.
CultureWe maintain a strong, distinctive culture shaped by a shared vision, style, and values. Our values—clear values, caring, loyalty, humility, and a deep commitment to the community—guide our decision-making and how we treat customers, clients, suppliers, and team members. We guard these values fiercely.
About The PositionWe seek individuals who can contribute directly to delivering top-notch customer service and enhancing profitability. The duties entail the following:
Accountability- Promptly and safely park and retrieve vehicles following company policies and procedures.
- Maintain accurate records of parked vehicles and ensure keys are securely stored.
- Adhere to company policies and safety guidelines at all times.
- Greet guests warmly and professionally, establishing a positive first impression.
- Effectively communicate parking procedures and fees to guests.
- Assist customers with questions or concerns and handle issues calmly and professionally.
- Coordinate with team members to ensure efficient service delivery.
- Foster a collaborative and supportive team environment, treating colleagues as part of the work family.
- Assist team members during peak times or when needed, promoting unity and cooperation.
- Provide outstanding customer service by promptly assisting guests and answering questions.
- Maintain a friendly and courteous demeanor and go the extra mile to meet guest expectations.
- Keep the parking lot and surrounding areas clean and organized.
- Provide additional customer service assistance as needed, such as carrying bags or giving directions.
- Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately.
- Report maintenance issues or equipment malfunctions promptly to minimize downtime.
To work at our company, you should possess the following experience and attributes:
- High school diploma or GED
- Excellent communication and interpersonal skills
- Strong sense of accountability and responsibility
- Ability to work effectively in a team environment
- Exceptional customer service skills
- Reliable, friendly, and able to create a lasting impression
- Physical ability to move quickly and lift up to 50 lbs
- Previous valet or customer service experience is a plus
- $19.00 - $20.00 per hour plus tips
- Vacation/Sick for full-time and part-time employees
- Holiday for full-time and part-time employees
- Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Ace Parking will provide reasonable accommodation to persons with disabilities. If reasonable accommodation is needed, please email: describing the accommodation.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).