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Customer Service Representative Veterinary
Job in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-03-02
Listing for:
Lindsey And Associates Veterinary Corp
Full Time
position Listed on 2026-03-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Benefits
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
- Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalated complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities- Manage a high volume of inbound calls, emails, faxes
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Schedule patient appointments for veterinary clinic with multiple DVMs
- Develop rapport and build relationships with customers
- Document all customer interactions - familiarity with IDEXX NEO or Shepherd software highly deisrable
- General practice small animal (canine/feline), surgical and dental procedures, limited emergency referrals
- Process client payments and close invoices (cash, credit card POS), experience with pet insurance a plus
- Monitor and report stock levels of retail items (eg Rx food, supplements)
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Ability to work as part of a team
- Highly organized with the ability to prioritize projects and manage time effectively
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