Operations Associate

Provides support for Operations, and assists in coordinating aspects of daily operations, including recording and reporting data.

• Support day-to-day operational activities, including order management, ticket resolution, and coordination of shipments and deliveries.
• Coordinate post-sale service operations including battery replacements and temperature recertification processes for Tru Med’s hardware products.
• Place and track battery orders, schedule service visits with field technicians and customers, and ensure timely completion of replacements.
• Perform temperature recertification tests and administer the calibration schedule for Accu Vax and Accu Shelf units in compliance with internal quality standards.
• Support inventory tasks including receiving, tracking, reporting stock levels, and preparing orders for deployments.
• Use software tools (e.g., Salesforce, Excel, internal systems) to manage workflows, update tickets, and track ongoing tasks.
• Collaborate cross-functionally with Support, Field Service, and Engineering teams to ensure effective execution of maintenance and service-related activities.
• Communicate with internal and external stakeholders regarding service updates, scheduling, and escalation of operational issues.
• Maintain department documentation and assist in the preparation of routine and ad hoc reports.
• Help ensure general organization and cleanliness of common areas and storage rooms.
• Assist with proper recycling or disposal of obsolete or excess equipment in accordance with internal protocols.

• High school diploma, GED or equivalent.
• Knowledge of Microsoft Excel and Microsoft Word.
• Preferred skills:
  Experience with digital documentation systems is preferred (e.g., Confluence, Jira, SharePoint).

• Work requires local travel (up to 10%) and willingness to work a flexible schedule.
• All employees are expected to adhere to the Tru Med Systems, Inc. Employee Handbook at all times. Specifically, all employees of Tru Med Systems, Inc., regardless of role, are expected to:
  • Treat others with dignity and respect at all times.
  • Conduct themselves in an ethical manner at all times.
  • Support the mission and values of the company.
  • Comply with company’s expectations, policies, and procedures.

• Entry level

• Full-time

• Sales, General Business, and Education

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing