Bilingual Spanish Call Center Representative

Bilingual Customer Experience Specialist

Robert Half is seeking a Bilingual Customer Experience Specialist for our client, a respected nonprofit organization dedicated to making a positive impact in the community. This is an excellent opportunity for someone who is passionate about helping others, enjoys providing exceptional customer service, and wants to build a career with a mission-driven organization.

This position is fully onsite for the first six months to support training and collaboration. Upon successful completion of the onboarding period, the schedule transitions to a hybrid model of three remote days and two onsite days per week.

Previous experience in a nonprofit organization, contact center, or high-volume customer service environment is strongly preferred.

Key Responsibilities

• Respond to a high volume of inbound calls, providing compassionate, professional, and accurate assistance to clients and community members.
• Listen carefully to each individual's needs and provide information, referrals, and guidance on available programs, services, and community resources.
• Accurately document client interactions and maintain detailed records using CRM and web-based systems.
• Collaborate with internal departments to ensure timely resolution of client questions and service requests.
• Deliver an exceptional customer experience across phone, email, and other communication channels while maintaining empathy and professionalism.
• Navigate multiple computer systems simultaneously to research information, update records, and track client activity.
• Assist with questions related to eligibility, benefits, available services, and general program information.
• Stay current on organizational programs, policies, and community resources to provide accurate information and support.