Call Center Agent (Bilingual Spanish

Bilingual Spanish Call Center Agent

Robert Half is partnering with a community-focused nonprofit organization to hire a Bilingual Spanish Call Center Agent. This role is ideal for someone who is fluent in both English and Spanish, enjoys helping people, and is passionate about supporting a mission that positively impacts the local community. Every interaction is an opportunity to provide guidance, answer questions, and connect individuals with valuable services and resources.

The position is fully onsite during the first six months to provide comprehensive training and team support. Following the training period, employees transition to a hybrid schedule of three remote days and two onsite days per week.

Candidates with previous experience in a call center, customer contact center, nonprofit organization, or high-volume customer service environment are highly preferred.

Key Responsibilities

• Answer a high volume of inbound calls in both English and Spanish, providing courteous, accurate, and compassionate assistance.
• Assist callers by explaining available programs, services, eligibility requirements, and community resources.
• Identify customer needs through active listening and provide appropriate solutions or referrals.
• Accurately document conversations and service requests within CRM and case management systems.
• Work collaboratively with internal teams to ensure timely follow-up and resolution of client inquiries.
• Navigate multiple computer applications while maintaining efficiency, accuracy, and professionalism.
• Meet established performance metrics for quality, productivity, and customer satisfaction.
• Maintain confidentiality and deliver a positive, client-centered experience with every interaction.