Customer Service Representative Job in San Diego, CA

Spanish-Speaking Customer Service Representative

Our client in the nonprofit industry is seeking a Spanish-Speaking Customer Service Representative to join their team. This role is ideal for a compassionate, service-oriented professional who is passionate about supporting diverse communities and delivering excellent customer care. The Customer Service Representative will serve as a key point of contact for Spanish- and English-speaking individuals, providing information, resolving inquiries, and ensuring a positive experience with the organization.

Key Responsibilities:

• Provide exceptional customer service to Spanish- and English-speaking clients, donors, members, or community stakeholders
• Respond to inbound calls, emails, and other inquiries in a timely and professional manner
• Assist individuals with questions regarding programs, services, resources, and general support
• Accurately document interactions, updates, and service requests in internal systems
• Resolve routine issues and escalate more complex concerns as needed
• Maintain confidentiality and handle sensitive information with professionalism and discretion
• Support administrative and operational tasks as assigned
• Collaborate with internal departments to ensure timely follow-up and effective service delivery