Bilingual Call Center Agent

Bilingual Call Center Agent

We are looking for a compassionate Bilingual Call Center Agent to support community members through a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who brings strong call center experience, values service-focused communication, and can guide individuals to the right programs and resources. In this role, you will serve as a key point of contact, helping ensure each interaction is handled with empathy, accuracy, and professionalism.

Responsibilities:

• Handle incoming calls and messages from clients, offering clear guidance, helpful information, and appropriate service referrals based on individual needs.
• Record client interactions promptly and thoroughly within web-based platforms to maintain accurate case and service documentation.
• Stay informed on available programs, eligibility details, and community resources to provide reliable and current support.
• Work closely with internal departments and support teams to coordinate responses and resolve client concerns efficiently.
• Deliver a consistently high level of customer care across phone and digital communications while maintaining professionalism and empathy.
• Use call center and customer management tools to track conversations, manage inquiries, and support timely follow-up.
• Assist with benefit- and billing-related questions by clarifying processes and directing clients to the proper resources when needed.