Bilingual Customer Experience Specialist

Bilingual Spanish Customer Experience Specialist

We are looking for a Bilingual Spanish Customer Experience Specialist to support a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who brings empathy, professionalism, and strong communication skills to every interaction. In this role, you will help connect individuals with important services, provide timely support through a high-volume contact environment, and contribute to a positive client experience.

Responsibilities:

• Handle incoming calls and inquiries with professionalism, offering clear guidance, support, and appropriate service direction based on each person's needs.
• Record client conversations and outcomes thoroughly in web-based platforms to ensure accurate and timely case documentation.
• Stay informed on community programs, internal services, and referral options so information shared with clients remains current and reliable.
• Work closely with colleagues and partner teams to address concerns, coordinate follow-up, and support effective service delivery.
• Deliver a respectful and responsive customer experience across phone and digital communication channels.
• Use CRM, call center, and related software tools to manage interactions, track requests, and maintain organized records.
• Assist callers with questions related to benefits, billing, and general service access while maintaining confidentiality and accuracy.