Bilingual Spanish Customer Service Agent Job in San Diego, CA

Bilingual Spanish Customer Service Agent

Our client is seeking a Bilingual Spanish Customer Service Agent to provide high-quality support to Spanish- and English-speaking customers and help ensure a positive service experience. This role is ideal for a professional with strong communication skills, a customer-focused mindset, and the ability to resolve issues efficiently in a fast-paced environment.

• Respond to customer inquiries via phone, email, chat, or other communication channels in both Spanish and English
• Provide accurate information regarding products, services, account details, or processes
• Resolve customer issues in a timely and professional manner, escalating complex concerns when appropriate
• Document customer interactions, service requests, and resolutions in internal systems
• Maintain a high level of professionalism and empathy during all customer interactions
• Collaborate with internal teams to address customer needs and ensure timely follow-up
• Assist with order processing, account updates, or service coordination as needed
• Identify recurring issues and share feedback to support service improvements