Customer Service Representative

Customer Service Representative (Open)

Location:

San Diego, CA - Filling industrial

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Customer Service Representative in San Diego, California!

We are looking for you!

• Pay: The hourly base pay range for this position in California is $20.00 - $26.00. Please note that the hourly base pay information is a general guideline only. Airgas considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment.

We are looking for a Customer Service Representative to provide exceptional customer service to our internal and external customer base. In this role, you will process orders for industrial, medical, specialty gases, welding equipment, power and hand tools, and other products and supplies received by mail, telephone, or personally from customers or associates. The Customer Service Rep will also provide supportive assistance and answer customer questions concerning locations, price, and use of merchandise.

• Adhere to company policies including safety practices and the use of personal protective equipment.

• Support incoming orders and assist customer inquiries via phone and email in a timely, helpful manner.

• Maintain a professional demeanor on the phone to exhibit an excellent and welcoming impression of Airgas.

• Enter customer orders accurately and efficiently, with attention to detail regarding pricing and location to maintain accuracy and support seamless processing.

• Process credits accurately and efficiently to foster positive, trusted customer relationships.

• Communicate collaboratively with internal and external partners, including product vendors, via phone, email, and website, to service customer needs effectively.

• Partner with internal team members (outside sales representatives, branch and store personnel, as well as operations and distribution personnel) to improve the order-to-delivery process and ensure a smooth customer experience.

• Utilize product knowledge and vendor training to share new products with customers, expanding their awareness of our market segments.

• Work collaboratively in a team environment, supporting colleagues to give every customer a positive experience with Airgas.

• Ensure customer inquiries are brought to resolution through thoughtful follow-through and full utilization of available resources, partnering with the Customer Service Manager as needed.

• Participate in recommended computer, sales, customer service, and product training opportunities to support ongoing professional growth.

• Review open order reports regularly to help fulfill customer business needs smoothly.

• High School Diploma or at least three years' experience or equivalent combination of experience and education.

• At least two years of inbound customer service experience in a high-volume call center environment.

• Strong computer skills, with…