Client Retention Specialist I (CRS

Position:
Client Retention Specialist I (CRS)
Job Type:

Full-time

$20-$25/hour Base + Commission

is one of the fastest-growing software companies specializing in medical marketing solutions. We’re dedicated to helping medical professionals grow their businesses by providing innovative, results-driven digital marketing services. With our rapid expansion and high client demand nationwide, we are seeking a highly motivated Client Retention Specialist I (CRS) to join our talented team and contribute to our continued success.

As a Client Retention Specialist (CRS) , you will play a key role in fostering strong post-sale relationships with our major accounts and ensuring client satisfaction. You will act as the primary point of contact for client retention efforts, resolving any issues and facilitating clear communication between internal teams and clients. This is an exciting opportunity for a passionate customer service professional who thrives in a fast-paced, team-oriented environment.

The successful candidate will have opportunities for growth within the company, with clear paths to advancement to CRS II and eventually Account Manager .

• Client Retention and Support: Serve as the first point of contact for client retention inquiries or cancellation requests. Professionally address client concerns, identify reasons for cancellation, and work to resolve issues whenever possible.
• Proactive Issue Resolution: Utilize active listening skills to understand client needs and concerns. Provide proactive solutions and feedback to improve client retention and satisfaction.
• Technical Support & Troubleshooting: Troubleshoot website issues, resolve client problems, and document actions taken using our internal systems.
• Minimize Call Transfers: Act as the central point of contact for clients, minimizing call transfers or callbacks to ensure a one-call resolution for client inquiries.
• Follow-up and Reporting: Track and follow up on marketing efforts, ensuring client expectations are met or exceeded.
• Client Satisfaction: Handle minor support tasks, web redesign discussions, and domain transfer requests. Actively manage client relationships to foster long-term satisfaction and retention.
• Collaboration: Work effectively with internal teams to meet client needs and achieve team goals. Maintain a positive, professional atmosphere that promotes teamwork and accountability.

• Save percentage and successful resolution of retention-related issues
• Efficient task completion and well-documented communication
• Opportunity creation for upsell initiatives and overall client growth

• Strong interpersonal skills with the ability to develop and maintain positive relationships with clients at all levels.
• A deep understanding of ’s products and services, with a focus on client retention and satisfaction.
• Familiarity with ’s pricing model and billing procedures.

• Strong technical aptitude and ability to learn new software quickly.
• Exceptional communication skills (both written and verbal).
• Strong multitasking and organizational abilities with great attention to detail.
• Ability to prioritize and manage multiple, complex tasks simultaneously.
• Problem-solving, analytical thinking, and planning skills.
• A positive, professional, and proactive attitude.
• Proven track record of reliability, professionalism, and integrity.

• 1-3 years of experience in customer service, account management, or a related role.
• SEO experience is a plus.
• Familiarity with Google Analytics, Google AdWords, and HTML/CSS is a plus (but not required).
• Matching 401(k)
• Company Outings and Frequent Free Lunches
• Snacks, Soda, and More!

Join a fast-growing company at the forefront of the digital marketing space, where your contributions will directly impact our success. At , we value collaboration, integrity, and innovation, and we’re committed to providing opportunities for professional development and career growth.