Bilingual Customer Service Representative

Bilingual Customer Service Representative

We are looking for a compassionate Bilingual Customer Service Representative to join a mission-driven non-profit team in San Diego, California. This contract opportunity with potential for a permanent role is ideal for someone who values meaningful community impact and enjoys helping people access important services through a fast-paced call center environment. In this role, you will serve as a trusted first point of contact, providing clear guidance, thoughtful support, and accurate documentation for every interaction.

The position offers the chance to build your customer service career while contributing to an organization focused on strengthening lives and communities.

Responsibilities:

• Handle incoming calls and messages with professionalism, identifying each caller's needs and offering accurate information, support, or appropriate community referrals.
• Record client conversations and service details in web-based platforms promptly and thoroughly to maintain reliable case information.
• Stay informed about programs, eligibility guidelines, and available resources so you can provide current and helpful direction to clients.
• Work closely with colleagues and partner teams to coordinate solutions and help resolve client concerns efficiently.
• Deliver respectful, empathetic service across phone and digital channels while maintaining strong quality standards in every interaction.
• Use call center and customer management tools to track inquiries, monitor follow-up needs, and support a smooth client experience.