Customer Experience Specialist

Description

Customer Service Representative

Robert Half is partnering with a nonprofit organization to identify a Customer Service Representative to join their team. This is a great opportunity for a service-oriented professional who enjoys helping others, solving problems, and making a positive impact through their work.

Position Overview

The Customer Service Representative will serve as a key point of contact for customers and clients, providing responsive, professional support while helping resolve questions and requests. The ideal candidate is personable, dependable, detail-oriented, and comfortable working in a fast-paced environment.

Work Schedule:

Monday-Friday, full-time

Work Arrangement:
Onsite for the first 6 months; after successfully completing the initial 6 months, the position transitions to a hybrid schedule of 3 days remote and 2 days onsite.

Key Responsibilities

+ Respond to customer inquiries by phone, email, and other communication channels

+ Provide friendly, professional, and timely customer service

+ Research and resolve customer questions, concerns, and issues

+ Accurately enter and update customer information in internal systems

+ Follow up with customers to ensure questions and concerns are fully resolved

+ Maintain detailed and accurate records of customer interactions

+ Collaborate with internal teams to address customer needs

+ Follow established policies, procedures, and service standards

+ Assist with additional administrative and customer support tasks as needed

Requirements

Qualifications

+ 1+ year of customer service, call center, administrative, or related experience preferred

+ Strong verbal and written communication skills

+ Professional, friendly, and service-oriented approach

+ Strong attention to detail and organizational skills

+ Ability to multitask and prioritize in a busy environment

+ Comfortable learning new software and systems

+ Strong problem-solving and follow-through skills

+ Ability to work independently while also being a collaborative team member

+ Proficiency with Microsoft Office and general computer applications

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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