Aztec Lanes Attendant

Aztec Lanes Attendant

General

Purpose:

Under the direction of the Aztec Lanes Supervisor and supervision of the Aztec Lanes Lead, the Aztec Lanes Attendant is responsible for greeting customers, checking out equipment, point-of-sale transactions and cash handling, and providing high quality customer service at both the front desk and on the floor of the facility. Becoming an integral member of a hard working team of full-time and part-time staff within Aztec Student Union, an Aztec Lanes Attendant should possess the ability to work independently and as a team member.

Attendants should possess the willingness and flexibility to work with a diverse population of participants, members and Aztec Lanes staff.

Essential Duties & Responsibilities

Primary Functions

• Consistently and confidently enforces all Aztec Student Union policies to ensure a safe and enjoyable environment for all members, guests and affiliates
• Provides excellent front line customer service to all members and guests;
  Greets all customers, answers questions and provides accurate information, provides tours of the facility
• Responsible for point of sale, cash handling, filing, and organizational projects as assigned
• Maintains knowledge of the programming and ENS classes offered
• Possesses a thorough understanding of the hours, private parties and the different activities in the facility
• Has an understanding of the policies and regulations of the facility, Aztec Student Union, and Associated Students and is able to explain and enforce the rules to inquiring members and guests
• Becomes an important member in the Emergency Action Plan if an incident were to occur
• Has knowledge of the mission and goals of Aztec Student Union and the Associated Students and demonstrates a commitment to achieving them
• Attends and participates in regular staff meetings to ensure quality control and outstanding customer service training
• Maintains knowledge of current events and general information regarding Aztec Student Union
• Cleans and maintains lane conditions during the assigned shifts
• Troubleshoots basic pinsetter errors
• Assists with other relevant duties as assigned

Customer Service and Collaboration

• Establishes and maintains working relationships with various A.S. and University departments
• Greets all customers in a timely manner
• Assists all customers with questions and/or comments
• If unable to assist, refers customer to someone who can
• Maintains positive and effective working relationships with all customers
• Informs supervisor of any customer issues

Safety

• Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
• Adheres to Associated Students' Code of Safe Practices
• Reports accidents to supervisor and reviews changes required to avoid reoccurrence Ensures completion proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
• Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately

Job Requirements:

Minimum & Preferred Requirements

Education:

• Students must be enrolled in at least half time units at SDSU (6 units undergraduate; 3 units graduate).
• International students must have full-time enrollment at SDSU (12 units undergraduate; 6 units graduate).
• Global Campus units do not meet the SDSU unit requirements.
• Must be in good academic standing
• Must be eligible to work in the United States

Experience:

• Customer service and cash handling experience preferred
• Prior knowledge of Aztec Student Union preferred

Trainings:

• Anti-Harassment training (must be completed within 30 days of hire)
• Workplace Violence Prevention Plan Training (Must be completed within 30 days of hire)
• Gender Awareness Training (Must be completed within 30 days of hire)

Performance Expectations

• Must be comfortable with computers, greeting members, and working in a fast paced environment
• Must be professional and courteous at all times
• Must be able to work well with different work styles
• Must be able to work efficiently and show initiative
• Must be a self-starter and be willing to initiate interactions with members and guests
• Must be punctual and regular in attendance: arrive on time and ready for the workday
• Must meet commitments and complete tasks satisfactorily
• Must be able to work independently and stay focused under pressure in stressful situations
• Must work effectively with other employees/departments
• Must be able to help accomplish specific tasks and improve the work process
• Must be accurate and pay attention to detail
• Must possess a friendly attitude and demeanor

Knowledge, Skills & Abilities

• Ability to provide excellent customer service and work well with all part-time and full-time staff
• Ability to take the initiative for additional projects and be self-motivated to initiate interactions with guests
• Ability to work under pressure and with constant interruptions
• Ability to prioritize workload
• Ability to manage information flow (including internal,…