Intake Specialist; Bilingual Spanish) San Diego, CA

Application Intake Specialist

Robert Half is partnering with a nonprofit organization to identify an Application Intake Specialist for their Enrollment Center. This is a great opportunity for a compassionate, service-oriented professional who enjoys working directly with clients and helping individuals access important community resources.

The Application Intake Specialist will work directly with clients to provide support throughout the enrollment and application process. This role involves assisting clients with applications, answering questions, conducting follow-up, and helping ensure information is collected and documented accurately.

The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs.

Work Schedule: Monday–Friday, full-time; 8 hour assigned shifts fall between 7:00 AM and 6:30 PM .

Hybrid Schedule: After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days onsite .

• Assist clients with the application and enrollment process for available programs
• Conduct follow-up with applicants and clients as needed
• Provide guidance and support to individuals applying for or reapplying for benefits
• Schedule and assist with client appointments
• Gather and accurately document client information
• Help clients understand application requirements and complete necessary forms
• Maintain accurate records and ensure data quality
• Communicate with clients in a professional, compassionate, and respectful manner
• Assist with follow-up activities and special projects as needed