Veterinary Customer Service Representative

We are a fasted paced, privately owned clinic looking for our next Customer Service Rockstar. Staff culture is a huge priority for us. We are looking for someone to join our hard working, hard laughing, team while providing high quality care for our patients.

We're a thriving hospital experiencing exciting growth, with our second location opening soon! As part of our expansion, we're looking to add passionate, skilled professionals to our team across multiple roles.

The CSR is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. They answer telephones, emails, greet clients, prepare patient files, receive, and relay client correspondence, and updates client financial records. The exceptional CSR has the ability to diffuse negative client situations and foster client bonding.

Check us out on Instagram to meet our team! @westcoastpet

• High school diploma or equivalent.
• Customer Service background required.
• Typing skills required.
• Some computer knowledge required

• Experience with basic office functions in a busy office environment.
• Minimum 12 months prior experience in a veterinary hospital or similar setting is required
• Minimum 18 years old

The receptionist must be able to:

• Be flexible in attitude and work habits.
• Knows how to pronounce, spell and the meaning of commonly used veterinary terminology.
• Perform basic computer skills and typing, is familiar with veterinary practice management software and vocabulary.

• Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods or time.
• Working conditions:
  
  May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

• Can answer client’s inquiries about basic animal care questions and routine procedures.
• Also can communicate with clients about basic medical conditions.
• Has deeper knowledge of and can educate clients on over-the-counter products such as shampoos and supplements; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
• Can guide clients to make appropriate decisions regarding optimum pet care including triage of patients over the phone.
• Understands veterinarians’ preferences with regards to scheduling and recommendations.
• Can educate clients on vaccine recommendations

• Can admit patients and handle medical records entries accurately.
• Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia consent forms.
• Can handle client/patient transfers with ease.
• Can prepare client invoices for services performed.
• Can accurately handle payment collection including returns and complex transactions.
• Can accurately and empathetically communicate estimates/treatment plans to clients.
• Is responsible for efficient workflow for technician and veterinary appointments

• Can bond with clients during interactions.
• Can keep the front desk a positive area even in the event there is a client wait time.

• Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.
• Computer Knowledge / Telephone Skills
• Receives and relays telephone, fax, and email messages accurately and promptly.
• Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Can enter and update client and patient information into practice computer software.
• Has good computer…