Bilingual Spanish Customer Service Representative San Diego, CA

Bilingual Spanish Customer Service Representative

Robert Half is partnering with a nonprofit organization to identify a Bilingual Spanish Customer Service Representative. This is a great opportunity for a compassionate, service-oriented professional who enjoys helping people, answering questions, and providing exceptional customer service.

The Bilingual Spanish Customer Service Representative will serve as a key point of contact for clients, providing friendly and professional support by phone and other communication channels. This role involves answering questions, helping clients navigate available resources, documenting information, and following up as needed in both English and Spanish.

The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs.

Work Schedule:

Monday–Friday, full-time; assigned shifts fall between 7:00 AM and 6:30 PM.

Hybrid

Schedule:

After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days onsite.

Key Responsibilities

• Provide friendly, professional customer service to clients by phone and other communication channels
• Respond to client questions and provide information about available resources and services
• Listen to client needs and help identify appropriate next steps
• Accurately document client interactions and information
• Conduct follow-up calls as needed
• Maintain accurate records and ensure data quality
• Communicate with clients in both English and Spanish
• Assist with additional projects and administrative tasks as needed