Customer Experience Specialist; Bilingual Spanish

Bilingual Spanish Customer Experience Coordinator

Our nonprofit client is seeking a compassionate and people-focused Bilingual Spanish Customer Experience Coordinator to join their team. This is an excellent opportunity for someone who enjoys supporting others, creating positive experiences, and working in a high-volume contact center environment. The ideal candidate will be comfortable assisting individuals from diverse backgrounds and providing thoughtful, solutions-oriented support.

The ideal candidate is patient, empathetic, and personable, with the ability to remain calm and professional while handling a variety of questions and concerns. Fluency in English and Spanish is required.

Responsibilities:

• Serve as a primary point of contact for individuals seeking information, assistance, and support
• Handle a high volume of inbound calls and interactions with professionalism and empathy
• Communicate with customers in both English and Spanish to understand needs and provide appropriate assistance
• Guide individuals through processes, answer questions, and help resolve concerns
• Create a positive customer experience by providing attentive, respectful, and personalized service
• Accurately document interactions, requests, and follow-up needs in internal systems
• Coordinate with internal teams to ensure questions and issues are addressed promptly
• Recognize situations requiring additional assistance and escalate appropriately
• Follow established procedures while maintaining confidentiality and accuracy
• Contribute to team goals related to service quality, productivity, and customer satisfaction