Call Center Representative San Diego, CA
Listed on 2026-08-29
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Call Center Representative
Robert Half is partnering with a nonprofit organization to identify a Call Center Representative. This is a great opportunity for a compassionate, service-oriented professional who enjoys helping people, answering questions, and providing support in a fast-paced call center environment.
Position Overview
The Call Center Representative will serve as a key point of contact for clients, providing support and assistance by phone. This role involves answering questions, helping clients navigate available resources, documenting information, and following up as needed.
The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs.
Work Schedule:
Monday–Friday, full-time; assigned shifts fall between 7:00 AM and 6:30 PM.
Hybrid
Schedule:
After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days onsite.
Key Responsibilities
- Respond to incoming calls and provide professional, compassionate customer service
- Assist clients with questions and provide information about available resources and services
- Listen to client needs and help identify appropriate next steps
- Accurately document client interactions and information
- Conduct follow-up calls as needed
- Maintain accurate records and ensure data quality
- Assist with additional projects and administrative tasks as needed
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).