Customer Experience Specialist

Customer Service Representative

Robert Half is partnering with a nonprofit organization to identify a Customer Service Representative to join their team. This is a great opportunity for a service-oriented professional who enjoys helping others, solving problems, and making a positive impact through their work.

Position Overview

The Customer Service Representative will serve as a key point of contact for customers and clients, providing responsive, professional support while helping resolve questions and requests. The ideal candidate is personable, dependable, detail-oriented, and comfortable working in a fast-paced environment.

Work Schedule:

Monday–Friday, full-time

Work Arrangement:
Onsite for the first 6 months; after successfully completing the initial 6 months, the position transitions to a hybrid schedule of 3 days remote and 2 days onsite.

Key Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels
• Provide friendly, professional, and timely customer service
• Research and resolve customer questions, concerns, and issues
• Accurately enter and update customer information in internal systems
• Follow up with customers to ensure questions and concerns are fully resolved
• Maintain detailed and accurate records of customer interactions
• Collaborate with internal teams to address customer needs
• Follow established policies, procedures, and service standards
• Assist with additional administrative and customer support tasks as needed