Bilingual Call Center Agent

Description

We are looking for a compassionate Bilingual Call Center Agent to support community members through a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who brings strong call center experience, values service-focused communication, and can guide individuals to the right programs and resources. In this role, you will serve as a key point of contact, helping ensure each interaction is handled with empathy, accuracy, and professionalism.

Responsibilities:

- Handle incoming calls and messages from clients, offering clear guidance, helpful information, and appropriate service referrals based on individual needs.

- Record client interactions promptly and thoroughly within web-based platforms to maintain accurate case and service documentation.

- Stay informed on available programs, eligibility details, and community resources to provide reliable and current support.

- Work closely with internal departments and support teams to coordinate responses and resolve client concerns efficiently.

- Deliver a consistently high level of customer care across phone and digital communications while maintaining professionalism and empathy.

- Use call center and customer management tools to track conversations, manage inquiries, and support timely follow-up.

- Assist with benefit- and billing-related questions by clarifying processes and directing clients to the proper resources when needed.

Requirements - At least 1 year of experience in a call center, customer service, or contact center environment.

- Associate degree preferred; additional education beyond high school combined with relevant experience will also be considered.

- Strong verbal and written communication skills with the ability to interact respectfully and effectively with diverse populations.

- Proficiency with web-based applications, CRM systems, chat tools, and Microsoft Office programs including Word, Excel, and PowerPoint.

- Experience handling inbound calls and documenting customer interactions accurately in digital systems.

- Background in public health, social services, psychology, sociology, criminology, or a related field is preferred.

- Bilingual fluency in Spanish and English is strongly preferred.

- Familiarity with platforms such as Avaya CMS, Epic, ADP, or similar customer support technologies is a plus. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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