Customer Service Representative

Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time
. Our Customer Service Representative needs to exceed our customers expectations while also assisting prospects as they call in.

Prior customer service with an insurance agency for at least 2 year is required.

Apply for the position today by completing the form and completing the assessment.

• Paid Time Off (PTO)
• Health Insurance
• Career Growth Opportunities
• Hands on Training

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls by the third ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
• Resourcefulness and problem solving.
• Being able to prioritize in the moment.

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Answering the phone call with a smile.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.