Builder Support Representative

# Builder Support Representative San Diego, CA 92101## Description
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* Job Title:

Builder Support Representative
**** Position Purpose
** The Builder Support Representative provides exceptional customer service to assist and support pool builders via phone, email, and text. This role focuses on processing orders, scheduling field work, and ensuring a high level of customer satisfaction by proactively bridging communication gaps.

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- ** Essential Responsibilities
*** Communicate with pool builders through phone, text, and email.
* Schedule installations and service appointments for builders.
* Prepare quotes for auto covers, replacement covers, fences, and service requests.
* Follow up daily on outstanding items (e.g., color, motor side).
* Order new systems and replacement fabrics from APC.
* Support retail customer orders and maintain builder accounts in ERP.
* Collaborate with Area Managers and Technicians to manage inventory and resolve issues.

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- ** Secondary Responsibilities
*** Proactively reach out to builders for brochures, fabric samples, and other needs.
* Monitor and report builder-specific sales trends.
* Assist Inside Sales with CRM data maintenance.
* Provide construction specifications and support accounting with invoice inquiries.
* Perform other duties as assigned.

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- ** Qualifications
* ** High School Diploma or GED required.
* Sales and industry experience preferred.
* Strong customer service background.

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- ** Skills & Abilities
*** Excellent verbal and written communication skills.
* Ability to work in a fast-paced, deadline-driven environment.
* Strong problem-solving and organizational skills.
* Proficiency in Microsoft Office, ERP systems, and digital communication tools.
* Attention to detail and ability to multitask effectively.

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- ** Physical Demands
*** Ability to sit or stand for extended periods in an office environment.
* Ability to read reports, input data, and communicate effectively.## Qualifications
** Qualifications
* ** High School Diploma or GED required.
* Sales and industry experience preferred.
* Strong customer service background.

--
- ** Skills & Abilities
*** Excellent verbal and written communication skills.
* Ability to work in a fast-paced, deadline-driven environment.
* Strong problem-solving and organizational skills.
* Proficiency in Microsoft Office, ERP systems, and digital communication tools.
* Attention to detail and ability to multitask effectively.

--
- ** Physical Demands
*** Ability to sit or stand for extended periods in an office environment.
* Ability to read reports, input data, and communicate effectively.