Bilingual Customer Service Representative

Job Summary

This is a temporary Office Specialist position to help with a time-limited project. The candidate will answer a high volume of calls from applicants needing to apply or update applications. Must have excellent communication skills, call center experience, and data entry experience. Bilingual (Spanish) preferred. This onsite role is located in downtown San Diego and combines high-volume phone support with general office and administrative tasks.

Base pay range

$18.00/hr - $21.00/hr

Position: Bilingual Onsite Call Center Representative / Office Assistant

Duration: Temporary – until mid-January (may be extended based on performance and business need)

• Fast-paced, team-oriented environment
• Opportunity to make a difference for the community
• Potential for extension based on performance

• Answer and prioritize multiple incoming calls
• Provide information and assistance to callers
• Perform clerical and secretarial tasks with accuracy and speed
• Compose correspondence and reports from instructions or independently
• Maintain and update databases, records, and files
• Operate computers and office software (Word, Excel, databases)
• Communicate clearly and professionally in person, over the phone, and in writing
• Work collaboratively while maintaining confidentiality

• Call center experience required
• High School Diploma or equivalent required
• Strong organizational and multitasking skills
• Proficiency with computers and office equipment
• Ability to work independently and meet deadlines
• Bilingual in Spanish is a plus

• Entry level

• Temporary

• Customer Service and Administrative

• Government Administration