Customer Service Representative

Description

We are seeking a reliable and customer-focused Customer Service Representative to support our construction team by handling client inquiries, coordinating service requests, and ensuring smooth communication between customers, vendors, and internal departments. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced environment.

Key Responsibilities:

+ Respond to customer questions by phone, email, and in person regarding projects, service schedules, orders, and account information.

+ Enter, update, and maintain customer records, job details, and service requests in internal systems.

+ Coordinate with project managers, field staff, vendors, and dispatch teams to provide timely updates to customers.

+ Process work orders, invoices, purchase orders, and other construction-related documentation.

+ Resolve customer concerns professionally and escalate complex issues when needed.

+ Track order status, material deliveries, and appointment schedules to ensure accurate communication.

+ Support administrative tasks such as filing, scanning, and preparing reports.

+ Maintain confidentiality and follow company procedures for recordkeeping and customer communication.

Requirements

Qualifications:

+ High school diploma or equivalent.

+ Previous customer service, administrative, or construction office experience preferred.

+ Strong communication and interpersonal skills.

+ Proficiency with Microsoft Office, especially Outlook, Word, and Excel.

+ Ability to multitask, prioritize, and work effectively under deadlines.

+ Strong attention to detail and problem-solving skills.

+ Experience in construction, contracting, property services, or related industries.

+ Familiarity with work order systems, scheduling tools, or CRM software.

+ Ability to handle high-volume customer interactions with professionalism and accuracy.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ()  and Privacy Notice () .