Customer Experience Representative

Position:Customer Experience Representative I

Location: Remote

Job :413

# of Openings:1

We have you covered.

Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered .

With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we’re not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company< b> .

We have countless victories that we could celebrate, but we’re more interested in looking forward than back. We’ve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner.

We are seeking a motivated, hard-working self-starter to join our Customer Experience Team.

The Customer Experience Representative I will work both independently and collaboratively to provide exceptional service to APPLIED’s current and potential customers.

This role focuses on supporting an assigned territory by managing customer orders and inquiries, ensuring a seamless experience. They will work closely with the Sales, Business Development, and Operations teams to build strong customer relationships while contributing to retention and growth.

This is a remote role. Only candidates located in CST or EST time zones in the U.S. will be considered.

• Provide current and prospect customer experience excellence: to include accurate and professional processing of requests for product, price, and other sales support activities as needed.
• Support team efforts by delivering excellent customer service and contributing to daily operations that align with annual growth objectives.
• Maintain and enhance key data is APPLIED’s CRM for existing and prospective accounts, ensuring accuracy and completeness. Act as a liaison for customer requests and collaborate across departments to support business needs.
• Troubleshoot issues, process customer complaints and upscale issues to the appropriate resource.
• Compliance adherence:
  Ensuring compliance with all customer experience policies, procedures, and regulatory requirements.
• Perform other duties as assigned.

• Work collaboratively with others and contribute to a positive, respectful team environment.
• Take initiative, follow through on commitments, and consistently deliver results.
• Build trust through reliability, transparency, and a strong sense of responsibility.
• Ask questions, seek new perspectives, and continuously look for better ways to work.
• Are motivated by achieving results and creating exceptional experiences for customers.

• High School Diploma or state‑ recognized equivalent (such as a GED).
• 1+ years of customer facing experience.
• Located in CST or EST timezones.
• Legally authorized to work in the United States.

• Associate or Bachelor’s degree preferred.
• 2+ years of customer service or support experience preferred.
• Excellent communication skills, both verbal and written. Including active listening and a strong phone presence.
• Customer-focused, empathetic, and committed to delivering the highest level of customer service.
• Highly organized with a process-driven…