Call Center Representative

Urgently hiring multiple Healthcare Call Center Reps to sit on-site in San Diego, CA!

Pay: $25/HR!!

Must have:

+ Must have at least 6 months of recent call center experience

+ Highly prefer healthcare call center experience, but not required

Description

Handle high-volume inbound calls regarding health plan enrollment and benefits.

Educate members on available medical, dental, vision, and supplemental benefit options.

Assist with plan selection, enrollment changes, and qualifying life event requests.

Verify member eligibility and enrollment status.

Explain premiums, deductibles, copays, coinsurance, and out-of-pocket costs.

Troubleshoot enrollment issues and escalate complex cases as needed.

Accurately document all customer interactions in CRM and enrollment systems.

Maintain compliance with HIPAA and company policies.

Meet quality, productivity, and customer satisfaction metrics during peak enrollment periods.

Skills

call center, healthcare, inbound call center, open enrollment, Customer service

Top Skills Details

call center,healthcare,inbound call center,open enrollment

Additional

Skills & Qualifications

Call Center Experience Required

o Min of 6-month recent call center experience

o More experience in health call centers - the better

- high school diploma required

o Looking for candidates who have long term assignments, not short stints.

Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery.

Basic computer and writing skills

Have worked in an environment that requires them to meet KPIs

o Sharp has strict KPIs the workers must meet to stay in compliance with their position

Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with handling grievance cases

Experience in taking between 60-80 calls a day

Epic Experience preferred

Investigatory skills researching and looking into inquiries

Talk Desk preferred

Assignment Length:

13 weeks but would want them to be available through Jan/Feb possibly hire (6months-1year)

Looking for candidates who are looking for a career not temporary work

Looking for Local SD candidates

Training

Schedule:

Phase 1 of training: 6 weeks and on site (Spectrum)

Phase 2 of training: 1-2 weeks; on site (Tech Way) - they will be on the phone

Needs to be able to come to Spectrum for training (830-5pm) DAILY

Training will be held at (8695 Spectrum Center BLVD San Diego)

Work Schedule:

M-F 8a-6pm

1130-8pm and possible weekends

Candidates need to be flexible to work all schedules to help with business need

Work on-site at: 8520 Tech Way San Diego

Experience Level

Intermediate

Job Type & Location

This is a Contract to Hire position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This…