Customer Service Quality Analyst: Data-Driven Coach
Listed on 2026-10-02
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Colibri Group in the United States is seeking a Customer Service Quality Professional to drive data‑informed quality strategies that enable Customer Service Representatives (CSRs) to deliver consistent, high‑quality customer interactions across voice, chat, and email channels.
This role focuses on performance evaluation, trend analysis, and continuous improvement; leveraging quality insights to identify skill gaps, inform coaching and training strategies, and influence operational decisions.
As a Customer Service Quality Analyst:
Data-Driven Coach, you will play an important part at Colibrigroup in United States.
We appreciate your interest in this position.
Join Colibrigroup and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Customer Service Quality Analyst:
Data-Driven Coach role at Colibrigroup, based in United States.
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