Customer Success Manager; Founding

Nango (YC W23) connects agents to 1,000 APIs so they can act & learn.

More than 700 paying customers use Nango today, including Service Now, Monday, Replit, Ramp. We are a YC-backed team of 14 from AWS, Git Hub, Okta, Snyk, Netlify, Uber, Samsara, Workato, and other leading developer-tool companies.

We are hiring a Founding Customer Success Manager to help our customers succeed and grow with Nango.

• Build lasting relationships with developers, product leaders, and decision-makers at our largest customers.
• Understand what customers are building and help them get more value from Nango.
• Discover new use cases, teams, and integrations that drive account expansion.
• Own renewals and expansion conversations, from planning through close.
• Spot adoption gaps and risks early using product usage and customer conversations.
• Partner with Engineering to resolve blockers and bring customer needs into the roadmap.
• Build the playbooks and outreach that let us serve 700+ customers well.
• Track customer health, retention, and growth as you build the function.

• You have grown customer relationships at a developer tools, infrastructure, or technical SaaS company.
• You have owned renewals and expansion, with results you can point to.
• You are comfortable discussing APIs, integrations, and technical use cases with developers.
• You build trust with both hands-on users and executive buyers.
• You connect customer goals with product adoption and commercial opportunities.
• You are organized, proactive, and thoughtful about where to spend your time.
• You thrive when defining the playbook rather than following one.

Remote in North America.

$140K - $200K