Virtual Design Chat Consultant

Now accepting applications untilOctober
10th 2026.

Are you interested in assisting our customers on a new online platform? Do you have excellent multi-tasking skills and are comfortable handling multiple customers at once? Does the idea of utilizing your design expertise to help our customers create their dream homes excite you? Then being a Chat Response associate on our Design Team may be the perfect fit for you!

In this fast-paced position, the Online Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging from consumers shopping on various clients' websites. These are customers who are in the shopping process for major purchases such as furniture. You will specifically focus on chats to support the Design team by assisting our customers with creating their dream space and closing the deal on their design purchases.

• 40% Discount on most merchandise.
• Fun contests / rewards and recognition programs.
• Paid Training from the comfort of your home.
• Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested.
• Pay = $19.00/hr compensation may differ due to individual state wage requirements.

• Troubleshoot, answer text chats and respond within 5 seconds to live chat requests.
• Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations.
• Work closely with other departments to resolve issues including but not limited to service calls for all brands.
• Assist with developing written customer responses.
• Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI.
• Project a professional company image through text chat interaction.
• Provide visitors with product or service information.
• Promote Williams-Sonoma, Inc products and/or services in a positive way.
• Categorize and assign chat sessions appropriately.
• Perform other duties assigned.

• 3+ months Design experience Required.
• High School Diploma or GED.
• Attention to detail with a superior customer service attitude.
• Maintain confidentiality and professionalism at all times.
• Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests.
• Strong written communication skills are required.
• Enjoy working independently with excellent problem-solving and decision-making skills.
• Good self-management and motivation.
• Strong interpersonal skills.
• Computer Savvy / Internet Research ability.
• Must be experienced with instant messaging.
• Ability to navigate websites and multiple systems while maintaining multiple written conversations.
• Computer literate with the ability to type minimum 35 wpm.
• Practice active listening skills.
• MUST be confident to communicate in English (written and verbal).

• Ability to complete mandatory paid training for 4 weeks - 100% attendance is required.
• Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met.