Customer Support Representative
Listed on 2026-10-03
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Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep
will work remote until COVID restrictions are lifted
Provides service to customers that may include answering questions, troubleshooting, and processing invoices in SAP ECC.
Will interact via telephone, email and Microsoft Teams.
May work as part of a team or as an individual.
Responsible for assisting the project team in the implementation of a new software tool and data creation & maintenance in this software. Testing of the tool functionality will be a part of this role.
Proven ability to communicate effectively across different organizations, and provide feedback on the tool & processes.
This includes the use of a computer, Excel, Microsoft Word, Outlook, Microsoft Teams, and internal tools.
Top (5) desirable skills:
- 1. Advanced working knowledge of Excel.
- 2. Excellent communication and collaboration skills.
- 3. Experience working with multiple stakeholders in a fast-paced environment.
- 4. Customer support experience
- 5. Customers order management experience ( PO handling, invoicing, etc)
A college degree is preferred, but an HS diploma or GED equivalent with relevant experience is required for US candidates.
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