Customer Service Representative San Diego, California | Robert Half

Bilingual Spanish Customer Service Representative

We are seeking a professional and customer-focused Bilingual Spanish Customer Service Representative to support clients and customers in both English and Spanish. The ideal candidate will have strong communication skills, a service-oriented mindset, and the ability to manage inquiries, resolve issues, and provide a positive customer experience in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries by phone, email, and chat in both English and Spanish.
• Provide accurate information regarding products, services, orders, and account details.
• Resolve customer concerns and escalate complex issues when appropriate.
• Document customer interactions, updates, and resolutions in internal systems.
• Maintain a high level of professionalism and customer service in every interaction.
• Collaborate with internal teams to ensure timely and effective problem resolution.
• Support additional administrative or service-related tasks as needed.